Case Studies
EMEC Machine Tools Inc.
EMEC Machine Tools Inc. (EMEC) is a leading distributor of manufactured products for the metalworking industry. They are the exclusive carrier of Okuma products for Manitoba, Ontario, Quebec and the Maritimes. Together with Tsugami technology, EMEC represents some of the finest machinery to suit a wide range of processes, including metal cutting and grinding.
EMEC has stayed ahead in the hectic manufacturing environment by adhering to the practice of building long-term relationships with their clients. They stand behind their products and ensure their personnel have the experience to support the tools long after any sale.
Their Challenge, Our Opportunity
In order to connect with a major US supplier, EMEC purchased a firewall in accordance with the IT policies of American merchants. In doing so, EMEC was responsible for finding a service provider in Ontario to manage their newly acquired firewall. This presented a challenge because they could not find anyone who had this capability in Ontario.
Viruses began to infiltrate EMEC's servers and workstations. Their IT professionals worked diligently to manage these security threats, but problems with their email servers worsened the situation. Stable communication was at the heart of EMEC's business, but their IT staff did not have the resources to support it. With all the issues they were facing, it took weeks to resolve problems.
EMEC's hiring process involved activating and deactivating user accounts for employees. Their IT professionals worked with HR to administer and manage these accounts. They strived to meet their responsibilities, but new staff were often left waiting for logins. Administration maneuvered these delays, but inactive accounts remained on the network posing a security risk.
The variable nature of EMEC's infrastructure served to destabilize their operations, especially for its Montreal office. Management needed to focus on securing its central office, leaving their smaller remote centres with limited support.
EMEC needed help managing the vulnerabilities in their network.
The Solution
The IT business is about building relationships between businesses. It's why Dynamix uses every avenue to introduce ourselves and connect with new clients. We found EMEC through an old contact and gave them a call. At the time we connected they were at the height of their IT troubles. We reviewed their situation and offered them a solution.
We took the approach of addressing their immediate needs before focusing on long-term solutions for their IT department. We were familiar with the corporate firewall they had purchased and immediately took over the responsibility of supporting it.
We then looked to the task of resolving the security threats EMEC's servers were exposed to. We centralized their network and implemented an antivirus solution that would provide 24/7 monitoring. We designed the system to be proactive so that we could resolve issues before they reached any appreciable level. We set up regular maintenance of EMEC's servers and generated monthly reports allowing EMEC to track the health and progress of their network.
Dynamix's ability to support EMEC's network at any time, from anywhere, allowed us to maintain the integrity of their system without needing to be onsite.
We streamlined EMEC's procedures to allow their IT and HR departments to work in synchrony, thereby eliminating ineffective transition periods. Dynamix was able to immediately create and delete user accounts at HR's direction. This allowed EMEC to seamlessly integrate new employees, as well as avoid unnecessary breaches in security.
The Results
Our partnership had tangible results. EMEC has not encountered a virus since we began supporting their firewall. After laying the groundwork for a stable network EMEC gained the advantage of secure and reliable communication. Our uninterrupted support ensures that all of EMEC's remote offices have easy access to their network.
We were the cost-effective and timely alternative for EMEC's infrastructure because our measures addressed all of their needs without ever disrupting the flow of their business.
Ongoing Benefits
EMEC was always a thriving business; our partnership simply served to elevate their stance in the industry. Their employees enjoy the flexibility of remote connectivity and the security of a protected network. We help them avoid expending unnecessary time and money on their IT, so they can reinvest that energy to advancing their business.
As a valuable resource for EMEC staff, we are available to provide support, as well as advise and consult on projects. Our partnership has proven so beneficial that EMEC has facilitated introductions between Dynamix and their customers. Referrals have always been the greatest testament to our success, and like EMEC, we invest in long-term partnerships.
