globeandmail.com: Commoditize tech support for SMBs

A few years ago I was asked if I would be interested in writing an article for the Globe and Mail on technical support. At the time I thought about it and decided to base the article on my viewpoint on how technical support was becoming a commodity. Well almost 4 years later and my opinion is still the same. The thing I’ve noticed lately meaning in the last 3 or 4 months, is the number of calls that have increased with people looking for a company to outsource their technology management and support. Is this due to the economy? or has the outsourcing of technology becoming an acceptable practice by business owners?

 

globeandmail.com: Commoditize tech support for SMBs

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