Frequently Asked Questions
1. What exactly are Managed IT Services?
Simply put, Dynamix Managed IT Services means we take care of your entire Information Technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Dynamix acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
2. What exactly is covered?
Every business is different, but with Managed IT Service all desktop computers, laptops, servers and network device you own will be taken care of by Dynamix. That means we take responsibility for keeping your hardware healthy, your software current, monitoring your network, maintaining up-to-date anti-virus protection, and generally keeping the technology side of your business running smoothly.
It also includes day-to-day troubleshooting support for any issues encountered by your staff, as well as responses to specific requests for changes or additions to elements within your IT network.
3. As a Dynamix client, how do I access your services?
With Managed IT our services come to you, with regular maintenance and monitoring and unlimited onsite and remote support included in your monthly fee.
And we’re only a phone call or email away. We’re always happy to meet in person or over the phone to discuss your evolving IT needs.
4. What does having Managed IT Services cost?
Our service model uses a fixed monthly fee which is based on the size and complexity of your particular network. Once contracted, your Managed IT Service covers maintenance and support for every component of your network, providing you with peace-of-mind and the ability to accurately forecast your IT maintenance costs.
5. Are you certified?
We pride ourselves as experts in all the technologies we use. Our certifications include:
- IBM Partner
- Dell Certified Partner
- Microsoft Business Solutions Partner
- Microsoft Small Business Specialist
- VMware Certified
We are also proud to partner with some of the industry’s most respected vendors:
- Astaro
- Citrix
- Dell
- Hewlett-Packard
- IBM
- Lenovo
- Microsoft
- VMware
6. Why choose Dynamix?
Three words: Knowledge, experience, value.
We have the smartest team of industry-certified technology experts in the business, representing formidable real world corporate IT experience. But as proud as we are of the depth of our knowledge, we also understand that technology serves in a supporting role, not as the star attraction.
Dynamix operates on the belief that the most effective IT networks are the ones our clients never give a second thought – connecting all users in a seamless workflow, enhancing productivity, unseen and unheard. So the real value Dynamix delivers is in what you don’t see – failures of your information infrastructure that disrupt your business, costing you time and money.
7. How do I get things started?
Our all-time favourite question!
Simply click here to fill out our online Request Quote form and we’ll follow up with a plan to make your IT requirements the least of your worries.