Is Outsourced IT Support a Good Idea for Small Business?

it support for small businessOutsourcing as a Business Strategy

In an enterprise environment categorized by escalating online commerce, small businesses require IT support simply to remain competitive. However, their lesser economies of scale compared to larger firms can make it difficult to maintain competitive IT advantage; they’ll have less money to spend on the most current, innovative business technology and expert personnel to manage its use.

Outsourcing – hiring outside firms to do work normally accomplished within a company – has emerged as a useful method of generating IT services appropriate to flexible and competitive business operations. Properly implemented, outsourced IT support can have a significant impact on corporate growth, productivity and profitability.

Benefits of Outsourcing IT Support for Small Businesses

The benefits of outsourcing are many and include:

  • Professional expertise:
    Maintaining a competitive in-house IT department can be expensive, even for larger firms. Smaller businesses have access to fewer resources, limiting their ability to pay the salaries of expert IT personnel, much less buy the appropriate technology. However, outsourced IT providers combine the best IT workers with superior business-tech.
  • Enhanced Return on Investment (ROI):
    Outsourcing IT support helps control capital expenses while reducing the cost of labor, improving ROI and maintaining the corporate budget. Infrastructure-as-a-Service (IaaS), which provides outsourced IT workers, hardware, and networked systems, is far less expensive and easier to maintain than in-house IT. It generates significant savings in manpower and operating expenses.
  • Operational Efficiency:
    Lower cost and less time spent maintaining corporate IT functions generates more time to focus on your firm’s core business. By outsourcing daily office tasks, the management has more energy to focus on generating income. Moreover, outsourced cloud hosting can be accessed from anywhere, at anytime, providing your business far greater operational efficiency and flexibility, at lower cost.
  • Real-time Maintenance and Development: Such eCommerce applications:
    as web page development/maintenance, customer relationship management (CRM), mobile device management/end point protection, social media marketing, automated marketing and data security are increasingly necessary to remain competitive. Outsourcing provides your firm with proficient services and support that exceed the capabilities of most small businesses.
  • Reduced Risk:
    Outsourced IT support is your provider’s business; their performance will exceed that of any but the highest-priced IT personnel and your in-house tech-support, assuring your business technologies run better on a daily basis. And if something goes wrong, they’ll fix it faster, generating more reliable, longer-term solutions.

A Good Idea

Remember, your IT support provider can’t work in a vacuum; you’ll need to communicate clearly with them about the focus of your business strategies, long- and short-term. Nevertheless, small businesses have much to gain from outsourcing their IT functions. Doing so levels the playing field with larger-scale firms, providing competitive IT services that assure:

  1. Professional expertise comparable to your best-funded competitors,
  2. Good ROI based on timely/cost-effective , 24/7 implementation, and
  3. Operational flexibility for consistently high performance.

These factors demonstrate outsourced IT support for small businesses is a good idea, one that adds value to your organization, generating expert systems’ coverage at an affordable, fixed monthly price.

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