Managed Services
The Dynamix Solutions Managed Services program is designed for organizations looking for a fully-outsourced, worry-free IT solution. Our methodology goes far beyond simple monitoring and remote administration. In effect, we become your external IT department, responsible to manage, monitor and optimize your systems. Our ultimate deliverable is the peace of mind that lets you go about your business knowing that your systems are reliable.
These are 6 main features of the Managed Services program that help us get you there:
- Systems Administration
- Enterprise Network Monitoring and Reporting
- Support
- Training
- Security
- Deployment, Support and Design
1) Systems Administration
We handle it all through on-site or remote systems administration, systems tuning, remote server administration and proactive server maintenance:
Operating System Management
We provide full management for Microsoft Windows, Novell NetWare, and Red Hat Linux. This includes 24 / 7/ 365 monitoring, performance tuning, patch management, administration, and regular reporting.
Database Server Management
Dynamix provides management of the most popular database servers including Microsoft SQL Server and MySQL. Our database server management is supported by dependable infrastructure and highly-trained and certified technical support staff. This includes:
- Database server customization and optimization - including installation of libraries, modules and data
- Database server testing and trouble-shooting
- Database availability monitoring
Application Server Management
Our experts manage your applications - you just use them! Using proven methodologies, we test and optimize each application, mitigating all known vulnerabilities.
- Web applications supported include Apache and Microsoft IIS
- Remote Administration and File Transfer Clients supported include SSH, Terminal Services/Citrix, Microsoft Exchange, and Lotus Notes.
2) Enterprise Network Monitoring and Reporting
Our Managed Services Program includes a complete systems tuning and performance monitoring service. The Dynamix Solutions network operation team assumes responsibility for the minute-to-minute network monitoring required to ensure maximum network uptime. This includes:
- System failure notification
- Proactive network monitoring and management
- Network performance monitoring
- Network performance analysis
We recognize that your needs are specific, so you may choose from any combination of these modules of service:
- Proactive remote Network Monitoring and Management
- Network Performance Monitoring
- Regular performance and activity reporting
- Web reporting
- Turnkey Full Network Management
- Application and server monitoring
Service coverage can be tailored from 7x24x365 to any portion thereof - from after-hours weekdays to weekends and holidays.
3) Support
Under our Managed Services program, you can choose the kind of support that makes the most sense for your users and your business:
- Remote desktop support
- Helpdesk
- Remote and On-Site Server Support
- Remote and On-Site Desktop Support
- Telephone Support
- Online Support (available soon)
4) Training
We pride ourselves on our ability to provide training customized for your particular infrastructures, applications, policies, standards and procedures:
- Train the Trainer
- Remote training
- Onsite personal (One-on-One) training
5) Security
Under the Managed Services Program, Dynamix Solutions will assess your network security and performance requirements, and bring the appropriate combination of infrastructure, software and policy elements together to meet them. Your choices under the Program include:
- Monitoring and alert response
- Security Management
- Managed firewall solutions
- Virtual Private Networks (VPNs)
- Enterprise virus protection solutions
- Intrusion detection system monitoring
- IT environmental monitoring
6) Deployment, Support and Design services
No two enterprises are exactly the same. This is why we also work to define and develop the Managed IT Services environment that best suits our customers' needs. We can design and deploy a complete environment through our Total Managed IT Program, or one or more components of your infrastructure through our Introductory Services program.
Total Managed IT Program
Ideal for the organization Services offered include:
- IT Strategy Formulation;
- Project Management;
- Technical Audits;
- Infrastructure Design and Implementation;
- Bespoke Application Development;
- Legacy Systems Migration;
- Information Security;
- Systems Administration;
- Hardware and Software Installation Services;
- Hardware Supply, Maintenance and Support;
- Software Supply, Maintenance and Support;
- Secure Data Centers.
Introductory Services Program
Dynamix Solutions' introductory services are designed for organizations wishing to outsource components of their network, or looking for a network monitoring tool. Many current clients who use our Total Managed IT Program first enlisted the help of Dynamix Solutions through the Introductory Services program. Services provided include:
- Project Management
- Deployment
- On demand Support
- Network/IT system design
- Security Design and Deployment
- Software Design/Development