Remote IT Support

Do you need an in-house employee or staff to handle your company’s IT support? Absolutely not!

You can give your staff the exact same (or better) level of support, without having to pay for the superfluous expenses that arise when you add a full-time IT employee. In fact, you’re offering more support, at a far better price. 

Remote IT Support

The Benefits of Remote IT Support

Whether you're a startup or Fortune 500 enterprise, you trim your IT budget while actually boosting employee productivity.

With remote IT support, you get:

  • 24/7 support, at a lower cost
  • Up-to-date skills and knowledge
  • The best troubleshooting and management of today’s hardware, software and devices.

Cost Savings from Remote IT Support

What if you could JUST pay for the skills required for IT support, without having to pay for full-time employees? 

When you have an in-house and full-time support staff, you have to pay for their salaries, equipment/ upkeep, benefit plans, sick days/vacation days, and office space. 

When you factor in benefits, sick days, taxes and red tape, on average: 

  • A business with one employee and one owner faces an average employment cost of $56,770 per worker
  • A typical business in the 20-49 employee range will pay $40,165 per worker

You also have to recruit and retain these employees, when this is likely not your area of expertise. You also have to worry about making sure they're trained on all of today’s programs, devices, and best practices. So you have to stay on top of and pay for their training, up-training or re-certification. And of course, someday these employees will leave you. So you have to worry about replacing employees and their skills.

If you outsource your IT support, you completely eliminate these extra costs and worries. You don’t have to worry about staffing, you just hire one reliable provider. You don’t have to worry about training, we take care of that for you. You don’t have to worry about employee turnover, we will always be here for you.

Remote IT Support in Toronto & Calgary

With Managed IT Services, Dynamix can fully support, administer and watch over your network, servers and desktops.

Enterprise Network/system Monitoring  

Our network operations team provides minute-by-minute monitoring, ensuring you maximum network uptime. 

Our service includes:

  • System failure notification
  • Proactive server monitoring and management
  • Network performance monitoring and analysis
  • Flexible IT Services 

Your needs are unique, so Dynamix offers various service modules that allow you to build a custom-fit IT solution: 

  • Proactive remote network and system monitoring and management
  • Regular network performance and activity reporting
  • Web reporting
  • On-demand reporting
  • Monthly system health, trend graph, and executive reports with recommendations
  • Upstream ISP network equipment monitoring to resolve Internet connection issues more effectively
  • Application and server monitoring
  • Complete turnkey server management
  • 24/7/365 service, or time-specific coverage, such as after-hours weekdays and weekends and holidays
  • Support Services

To further suit your needs, Dynamix offers you the choice of support that makes the most sense for your users and business:

  • Help Desk
  • Remote and on-site server and/or desktop support
  • Telephone support
  • Online support
  • Server Support & Management

Using the same model of Fortune 100 IT departments, Dynamix engineers can provide server support and management remotely, giving you all the advantages of having your own in-house team without the added expense. 

Coverage includes:

  • Remote server administration
  • Regularly scheduled maintenance tasks
  • Backup management
  • User authentication activity verification
  • Patch management and service pack installation
  • Spyware/Trojan/Virus detection and removal
  • Virus outbreak control
  • Daily safety checks
  • CIO services
  • Vendor Management

If you have any questions about what our remote IT support services and solutions can do for you, simply "Request Quote" or call us at our Toronto office (416) 657-2449 or our Calgary office (403) 456-2183.