Commoditize tech support for SMBs

A few years ago I was asked if I would be interested in writing an article for the Globe and Mail on technical support. At the time I thought about it and decided to base the article on my viewpoint on how technical support was becoming a commodity. Well almost 4 years later and my opinion is still the same. The thing I’ve noticed lately meaning in the last 3 or 4 months, is the number of calls that have increased with people looking for a company to outsource their technology management and support. Is this due to the economy? or has the outsourcing of technology becoming an acceptable practice by business owners? Commoditize tech support for SMBs

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